Safe use

Read this manual before use. Keep it and pass it on with the appliance. For indoor household use only, on materials suitable for water and the selected treatment.

Users and surroundings

• For adults who understand the instructions. People with reduced capabilities or limited experience need supervision or instruction on safe use and the hazards.

• Keep children and pets away, including while cooling. This is not a toy; children must not clean or maintain it. Keep film, bags, cable and hose out of reach: risk of suffocation and strangulation.

• Do not use when tired or under the influence of alcohol or medication.

Electricity

• Use a suitable earthed socket, not a multiway adaptor. Any extension cable must be earthed and rated for 2100 W. Unwind the cable; keep away from heat, sharp edges and pinch points. Do not run over it.

• Do not use wet hands. Pull the plug, not the cable. Keep the socket accessible.

UNPLUG

After use and before filling, emptying, changing attachments, cleaning or maintenance. Let hot parts cool. Before a thunderstorm, unplug as a precaution against voltage surges.

Steam, water and damage

PREVENT SCALDS

Water and steam can reach 100 °C. Never direct at people, animals or plants. Point the head away from you and downwards. Do not touch hot heads or freshly steamed surfaces.

• Do not direct water or steam at electrical parts, sockets, switches, lamps, heating elements or appliances. Do not steam inside an oven.

• Do not immerse, hold under a tap or use outdoors, in rain or near a filled bath or pool. If dropped in water: unplug and stop using. Never leave the Velora unattended while plugged in.

• Stop if the cable, plug or hose is damaged, after a fall, or if there are leaks or unusual behaviour. Do not open, modify or repair the Velora yourself. Have a damaged cable replaced by the manufacturer, service provider or a qualified person.

• If there is smoke, a burning smell, unusual noise or a power failure: switch off, unplug and contact service. Use again only after inspection. Never use water on a fire; use an extinguisher suitable for electrical equipment.

Ventilation and temperature

Keep all vents clear, including underneath. Do not place on deep-pile carpet. Keep away from heat sources and naked flames. Use at 0-35 °C and no more than 80% humidity. After cold transport, leave at room temperature for 30 minutes.

Prevent damage

Never vacuum up

• Dry dust, powder, sand, stones or rubbish; sharp objects such as glass, needles or pins; plastic bags, stockings or other loose objects.

• Burning, glowing or flammable substances such as ash, cigarettes, petrol or solvents. No oil, hot air, hazardous or infectious substances, pesticides, hair dye, lubricants or other chemicals.

During use

• Use with tanks correctly fitted and water in the clean-water tank. Empty the dirty-water tank at MAX or if suction stops. Stop if foam, escaping dirty water or a blockage occurs; resolve the cause first.

• Keep the Velora upright. Do not tilt with full tanks, sit or stand on it, or place objects on it. Lift by the carry handle. You may gently pull it along by the hose, without jerking. Never lift by the hose, kink it or step on it.

• Use original Dymac parts. Take care on slippery wet floors and stairs.

Materials and liquids

Follow care labels. Test a hidden area and assess after drying. Do not use on artworks or unsuitable delicate materials. Check the restrictions for each attachment.

Clean-water tank: cold tap water only. Detergent tank: Dymac detergent or water; preferably water when steaming (p. 11). Descaling solution is allowed in the clean-water tank only during descaling (p. 22).

What's in the box

A

Velora

B

Hose + handgrip

C/D

Hose and cable holder

E

Handgrip holder

01

Stain brush

02

Steam lance

03

Copper brush

04

Nylon brush

05

Grout brush

06

Scraper

07

Angled nozzle

08

Steam tube · 2 sections

09

Floor steamer + mop pad

10

Window head with base brush

11A

Fabric brush

11B

Separate cloth cover

12

Self-cleaning attachment

Check both water tanks for accessories. Detergent and descaler are not included.

Extra steam tube (sold separately): one section adds about 49 cm of reach; total length about 148 cm.

Meet your Velora

Control panel

Power: on/off. Mode: select a mode. See p. 11.

Carry handle

Lift the Velora by this handle. Avoid touching the touch controls.

Dirty-water tank

1.8L. Empty at MAX. Turn a quarter-turn clockwise to unlock; lift by the handle.

Clean-water tank

2L. Cold tap water only. Fill to MAX and refit securely.

Detergent tank

250 ml. Below the clean-water tank. Fill with Dymac detergent or water.

Hose connection

Click into the front. To release: press the side button and pull the coupling straight out.

Identify the parts

Hose

1.6 m. Delivers water/steam and draws liquid back.

Handgrip

Release button Detach the head

Trigger Water/steam

Handgrip holder

At the side: storage for the handgrip.

Hose and cable holder

Hose at the bottom; wind the cable around the groove.

Assembled holders

Cable holder + hose holder, clicked together.

Wheels

One front swivel wheel, two fixed rear wheels.

Air vents

Keep both underside vents clear. No deep-pile carpet.

Get started in 6 steps

Unplug before assembly and filling.

01 Check the tanks

Turn the dirty-water tank knob a quarter-turn clockwise towards the open padlock. Lift the tank by its handle. Remove accessories from both water tanks and check for damage. Refit the dirty-water tank and turn the knob to the closed padlock.

02 Fit the holders

Click the cable holder into the hose holder. Click the hose holder onto the rear and the handgrip holder onto the side.

03 Hose and stain brush

Click the hose into the front of the Velora. Slide stain brush 01 onto the connector at the top of the handgrip until it clicks.

Fill and switch on

04 Fill with cold water

Remove the clean-water tank. Fill with cold tap water to MAX. Close the lid and refit securely.

05 Fill the detergent tank

Remove the clean-water tank first. Fill the detergent tank to MAX with Dymac detergent or water. Always keep it filled and fitted. For steam, preferably use water; flush out detergent residue: p. 19.

06 Power and mode

Plug into an earthed socket. Press Power and select with Mode. Using a heated mode? Wait for a steady light.

Water may come out before steam. Direct the first burst onto a cloth or over a sink.

Pause or refill: release the trigger, switch Power off and unplug. Let hot parts cool. Fill and refit the tank. Plug in, select the mode and wait for a steady light if needed.

No soap, washing-up liquid, all-purpose cleaner, floor cleaner, bleach, fragrance, alcohol, solvents or vinegar in the tanks. Do not premix; the Velora doses automatically.

The four modes

Power: on/off. Mode: next mode.

Cold water + vacuum

Start with this for stains.

Hot water + vacuum

For grease and dried-on dirt on heat-resistant material.

Steam + vacuum Steam loosens dirt; a suitable head draws up moisture.

Steam only

Steam without suction, for steam tools and refreshing.

Flashing = heating, about 20-30 seconds. Start when steady. Reheating? Release the trigger for 5-10 seconds.

In an active vacuum mode, suction continues while spraying. Press the suction nozzle against the fabric. Trigger held: adds water/steam. Trigger released: removes residual moisture, not dry dust. Only 01, 10 and 12 provide suction; 12 is for maintenance.

The detergent tank does not dose in steam modes. Switching from hot/steam to cold? Flush until the water has cooled (p. 14).

PROTECTION: the appliance is protecting itself. Switch off and check the causes on p. 23.

Which combinations work?

Check the surface and the attachment instructions as well as the selected mode.

✓ Allowed · × Do not use · ✓✓ Preferred

Attachment

Only 01, 10 and 12 provide suction; 12 is for maintenance only. Fabric brush 11A with cloth 11B: steam only. Start stains cold; no heat on wool or bouclé. Do not use a water mode on glass.

Fitting attachments

Switch off the Velora, unplug and let hot parts cool. Check everything is secure before use.

A · Click on directly

01 and the brush from 10: slide onto the handgrip until it clicks. Detach with the release button.

B · On the steam lance

Attach steam lance 02 to the handle. Screw 03-07 or fabric brush 11A onto the narrow tip. Unscrew to remove.

C · Extension tube

Slide the two tube sections together. Fit 08 to the handgrip and click floor steamer 09 onto the end. Do not fit the steam lance between them.

D · On another head

Click window head 10 onto its base brush; pull the window head straight off to remove it. Fit cloth 11B over fabric brush 11A.

Remove a stain

01 Stain brush

For water-safe fabric. Assembly: p. 13.

01 Remove loose residue with a spoon or a standard dry vacuum cleaner. Do not use the Velora for dry dust. Start with cold water + vacuum.

02 Press the brush against the surface. Hold the trigger to spray and vacuum. Small stain: spray briefly. Larger stain: move slowly back and forth. Scrub dried-on dirt without adding water.

03 Work from the outside in. Release the trigger: vacuum up remaining moisture beyond the edge. Repeat until the water in the window is clear. Do not soak the fabric.

Drying: often 2-4 hours; thick fabric or mattresses take longer. Ventilate. Use again only when the filling is also fully dry; the time is a guide.

Still dirty? On suitable material only: try hot water, then steam + vacuum. Back to cold? Empty the clean-water tank if needed and refill with cold tap water (p. 10). Select cold and flush over a sink until the water cools. Do not test with your hand.

Yes Water-safe fabric. Bouclé and wool: cold only.

No Leather, suede, velvet, silk; labels stating “do not wet clean”.

Child car seat: clean the cover separately; do not wet the harness. Leave car doors open while drying. Stain tips: p. 20.

Targeted steam and scrubbing

Fit 02 to the handle. Screw 03-07 onto the steam lance. Assembly: p. 13. Wipe away loosened dirt with a cloth.

02 Steam lance

Yes Narrow, heat-resistant areas.

No Electrical parts; glass, lacquer or paint at close range.

How Keep 2-5 cm away and steam while moving the lance.

03 Copper brush

Yes Scratch-resistant racks, grills and baking trays.

No Stainless steel, chrome, glass, hobs, paint, lacquer or coatings.

How Steam and scrub together with light pressure. Copper scratches.

04 Nylon brush

Yes Hobs, splashbacks, sinks, taps and tiles.

No Wooden or oiled worktops.

How Steam and scrub together in circles.

Do not steam inside an oven. Remove racks from the oven first.

Grout and corners

Screw these heads onto the steam lance. Hold the trigger while cleaning. Wipe away dirt; test a hidden area first.

05 Grout brush

Yes Grout, shower channels, tracks and sound sealant edges.

No Loose sealant; test coloured grout first.

How Steam and scrub together lengthways.

06 Scraper

Yes Suitable hob/grill plates, removable oven racks.

No Warm glass, scratch-sensitive surfaces, plastics.

How Keep steaming while pushing dirt loose with light pressure.

07 Angled jet nozzle

Yes Behind taps, toilet rims and shower corners.

No Electrical appliances, lamps, sockets.

How Keep steaming while moving the head along the dirt.

Steam the floor

09 Floor steamer

For suitable sealed hard floors. Handgrip > tube 08 > floor steamer 09. Attach the mop pad. This head does not vacuum.

01 Vacuum with a standard vacuum cleaner or sweep. Select Steam only (STEAM ONLY) and wait for a steady light.

02 Hold the trigger down to steam. Move in steady passes; never stay in one spot. On laminate and parquet: brief, moving passes, following the floor manufacturer's instructions.

03 Work towards the door. On stairs, work from top to bottom. Do not walk on the wet area. Pad saturated? Switch off, unplug, let cool and change it.

Yes Suitable sealed hard floors; follow the floor manufacturer.

No Unsealed/oiled/waxed wood, untreated parquet, cork, glued floors, open joints, unsealed natural stone, loose tiles, carpet.

Aromatherapy tablet · fragrance only

Optional, available from Dymac. Switch off, unplug and let cool. Open the compartment in the floor head, insert the tablet and close the lid. The tablet adds fragrance only; no extra cleaning or disinfecting effect. Do not put in the water tanks.

Do not dispense detergent through the Velora onto floors. Washing the pad: p. 21.

Cleaning windows

Click the base brush for 10 onto the handle, then click the window head onto the brush. Fit directly to the handle, not tube 08. Assembly: p. 13.

01 Use only on glass at room temperature. Select steam + vacuum (preferred) or steam only. Wait for a steady light.

02 Start at the top. Hold the trigger to release steam, press the window head against the glass and pull down in one pass. Work strip by strip; do not steam the whole window first.

03 Dry the edges with a cloth. Let hot parts cool before removing the window head.

Do not use: on cold winter glass or in a cold- or hot-water mode.

Freshening fabrics

Screw fabric brush 11A onto steam lance 02 and fit cloth cover 11B over the brush. Steam only, without suction.

11A + cloth Suitable furniture, car interiors, clothing and curtains. No: leather, suede, velvet, wool, bouclé or labels stating “do not steam”.

Flush out detergent residue first

Fill the detergent tank with water. Safely remove the attachment (p. 13). Select cold water + vacuum. Hold the handle over the sink and press the trigger for 20 seconds. Or flush with 12 as described on p. 21. Switch off, unplug and let cool; fit 02 with 11A and 11B.

Select Steam only and wait for a steady light. Hold the trigger while steaming.

With cloth cover 11B: hold against the surface and move slowly. The cloth absorbs moisture. Let the material dry.

Stain guide

The basic method is on p. 14. Only stain-specific differences follow. Cold/hot/steam always means the mode with vacuum.

Coffee, tea

Cold; dried-on stains: hot. Repeat until water is clear.

Wine, juice, soft drinks

Treat fresh stains cold; old stains hot. No salt or white wine.

Blood, milk, vomit, egg

Cold only. Heat sets protein.

Pet urine

Vacuum first without spraying. Clean cold with little water. Repeat carefully and vacuum thoroughly afterwards. Do not soak the fabric.

Grease, oil, sauce, butter

Hot or steam. Repeat if needed; no washing-up liquid on the stain.

Chocolate, ice cream

Cold first for the milk, then hot for the fat.

Mud, soil

Remove dry dirt with a standard dry vacuum cleaner. Then use cold water + vacuum on the stain.

Make-up

Hot; allow brief contact and repeat if needed.

Ink, ballpoint, felt-tip pen

Cold; often only partly removable. Do not heat.

Sweat/odour in mattresses

Steam only if the material tolerates it. Ventilate; use only when the filling is also fully dry.

Chewing gum, candle wax

First without the Velora: freeze and break off gum; let wax harden and scrape off. Then treat greasy residue hot.

Clean and store

Finished or pausing? Release the trigger, switch Power off and unplug. Let hot parts cool. After each job: empty and rinse the dirty-water tank.

Self-cleaning with water only

At least every 3 uses and after every intensive use; may be done after each use. Use self-cleaning attachment 12 without descaler.

Assembly: remove the head from the handgrip. Click 12 onto the top connector. Keep the handgrip attached to the hose.

01 Put about 200 ml cold tap water in the clean-water tank. Fill the detergent tank with water only too. Refit the tanks; the dirty-water tank must be empty and fitted.

02 Hold the handle with 12 over a sink or bucket. Select hot water + vacuum (preferred; wait for a steady light) or cold water + vacuum. Hold the trigger. Water flushes through and is drawn back into the dirty-water tank. Stop when the water runs out or PROTECTION activates.

03 Switch off, unplug and let cool. Empty and rinse the dirty-water tank and filter. Rinse the heads; open the flap on the stain brush. Let everything dry.

Housing: slightly damp cloth, no water on the panel or abrasive cleaners. Cloths: wash at 40 °C, no fabric softener or tumble dryer.

Store upright, dry and frost-free, away from sunlight and children. Store cable and hose in their holders. Long-term storage: empty clean-water tank; detergent may remain. Transport with empty tanks.

Descaling

Descale every 10 uses or every 6 months, whichever comes first. Use self-cleaning attachment 12. Water-only self-cleaning: p. 21.

DESCALER · 1:30

Dymac descaler or citric-acid descaler, including coffee-machine descaler if based on citric acid. Check the label. No vinegar.

1. Prepare the solution

Switch off, unplug, let cool and empty the clean-water tank. Mix 10 g Dymac descaler with 300 ml cold tap water or 10 ml citric-acid descaler with 300 ml cold tap water. Add to the clean-water tank, not up to MAX. Detergent tank: water only, filled and fitted.

2. Descale

Click 12 onto the handgrip, with no other head. Hold over a sink or bucket. Select hot water + vacuum and wait for a steady light. Hold the trigger until the solution has passed through the hose and the clean-water tank is empty. No soaking time required.

3. Rinse with clean water

Switch off, unplug and let cool. Empty the dirty-water tank and rinse both water tanks. Fill the clean-water tank with about 100 ml clean tap water, or enough for 1 minute of flushing. Refit the tanks; leave 12 attached.

Plug in and select hot water + vacuum. Wait for a steady light and flush for 1 minute with the trigger held. Refill safely if needed (p. 10). Afterwards switch off, unplug and let cool. Empty and rinse the tanks; let dry.

Starting, water and steam

Check the points below in order. Switch off and unplug before checking tanks, hose or heads.

Red “PROTECTION” / appliance stops

1. Clean-water tank filled, lid closed, tank correctly fitted? 2. Detergent tank filled and fitted? 3. Dirty-water tank empty, lid closed, tank correctly fitted? 4. Hose clicked in? 5. Overheated? Check all vents, including underneath. Remove from deep-pile carpet and let cool. After resolving: refit everything, plug in, press Power and select the mode. PROTECTION keeps returning? Stop and contact service (p. 28).

The Velora does nothing

Check the plug and socket; press Power. Red light: follow the list above. Damaged cable or plug: do not use; contact service.

Little or no water, steam or heat

Select the right mode and wait for a steady light. Check tank filling, fitting and attachment connection. Rinse out a blocked spray opening. Detergent residue: flush (p. 21); limescale: descale (p. 22).

Light on but nothing comes out? Switch off, wait 1 minute and try again. If it persists, contact service (p. 28).

Brief pause when reheating: release the trigger for 5-10 seconds. The Velora reheats; then continue spraying.

Suction and results

Weak suction / loud noise

Check attachment and mode. Press a suction head against the surface. Empty the dirty-water tank. Check both water tanks, lids, hose and filters: wrongly fitted, loose or blocked? Clean and refit.

Water left behind

Check attachment and mode (p. 12). Floors: steam only. No water mode on glass; work strip by strip and squeegee dry.

Leaks

Empty an overfilled tank. Close the detergent-tank cap securely. Shake briefly before refitting and check for water escaping from the cap. Fit tanks and lids correctly; keep the Velora upright.

Foam

Stop. Empty and rinse the water and detergent tanks; flush the hose (p. 21). Afterwards use only the liquids on p. 10.

Ring / stain returns

Clean cold again, spray lightly and vacuum thoroughly beyond the edge. Place a dry cloth on the spot while drying.

Streaks on glass

Work strip by strip with the right steam head. Wipe the squeegee after each pass.

Unpleasant smell

Empty and clean the dirty-water tank. Replace stale clean water and flush detergent residue from the hose.

Warmth and vacuum-

cleaner noise are normal If there is extreme

Warmth and vacuum cleaner noise are normal. If there is extreme heat, a burning smell or unusual noise: switch off, unplug and contact service. Do not open it yourself.

Technical specifications

Product / brand

Spot cleaner with steam function / Dymac

Model

Velora / DYM001

Voltage / frequency

220-240 V ~ / 50/60 Hz

Power

2100 W (motor 900 W, boiler 1200 W)

Protection class

I (earthed) · IPX4

Max. suction

22 kPa

Max. airflow

≥ 15 l/s

Steam

Max. 100 °C · approx. 1 bar · 35 ± 10 ml/min

Heating time

Approx. 28 seconds

Clean-water tank

2.0 l

Dirty-water tank

1.8 l

Detergent tank

250 ml · automatic dosing 1:30

Noise level

≤ 83 dB(A)

Cable / hose

4 m / 1.6 m (Ø 32 mm)

Operating conditions

0-35 °C · max. 80% RH

Dimensions (l × w × h)

420 × 242 × 306 mm

Weight

5.5 kg

Colour

Off-white

Automatic dosing 1:30: the Velora adds 3.3 ml detergent per 100 ml water.

Nominal values for Velora / DYM001. Specifications may vary by version.

Warranty

Dymac provides a 2-year warranty from purchase for material and manufacturing defects. Your statutory consumer rights remain fully unaffected.

Covered

Material and manufacturing faults and functional defects not caused by use. Repair or replacement at Dymac's discretion. A replacement part is covered for the remaining warranty period.

Not covered

• Misuse, drops, impacts, wrong voltage or use contrary to this manual.

• Limescale and damage from overdue descaling; damage from foaming products, incorrect liquids or detergent in the clean-water tank.

• Opening, repair or modification by anyone other than Dymac; fire, flooding, lightning and theft; normal wear of consumables such as steam attachments, cloths and filters. Replacements sold separately.

Bristles may bend after just one use. This is normal wear; the brush may still be usable.

Making a warranty claim

For the original purchaser in household use. Contact us via p. 28 with proof of purchase, model name and a brief description. A photo or video helps. Do not return anything without contacting us first.

Conformity and disposal

European regulations

This product bears the CE mark and complies with applicable European legislation: Low Voltage Directive 2014/35/EU, EMC Directive 2014/30/EU and RoHS Directive 2011/65/EU.

Applied standards: EN 60335-1, EN IEC 60335-2-2, EN 60335-2-10, EN 60335-2-54, EN 62233, EN IEC 55014-1, EN IEC 55014-2, EN IEC 61000-3-2 and EN 61000-3-3.

The full EU declaration of conformity is available on request through the contact address on p. 28.

Disposal

Do not put in unsorted household waste (Directive 2012/19/EU). Take to a municipal collection point or a shop where you buy a comparable new appliance. When discarding: unplug before cutting off the power cable.

Liability

Dymac is not liable for damage or injury from improper use or disregard of safety instructions, except where mandatory law provides otherwise. Manuals, colours, specifications, attachments and models are subject to change.

Rating plate

The rating plate shows the model name, company name and CE mark. CE is the European conformity mark.

We're here to help.

hello@dymac.nl

www.dymac.nl

Questions, a missing part or a fault? Provide your order number and model name. The model name is on the rating plate underneath.

Order original parts, cloths, filters, hoses, detergent, descaler and aromatherapy tablets at dymac.nl.

Your Velora

Purchase date

Order number

Model name

Octavio Group BV Brusselstraat 51 2018 Antwerp, Belgium

Need help? dymac.nl/pages/contact

EN · Velora / DYM001 · Revised 27 October 2026